Softnva

Refund and Returns Policy

RETURN POLICY

Last updated August 27, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@softnova.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Softnova Limited

Attn: Returns

RMA #

167-169 Great Portland Street, 5th Floor

London W1W 5PF, UK

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@softnova.co.uk

Softnva

The most comprehensive and efficient technology solutions for our clients.

Information

About us Shop Contact

Contact

167-169 Great Portland Street, 5th Floor
London W1W 5PF, UK

support@softnova.co.uk

Work hours

8 AM – 7 PM, Mon – Sat
Except holidays.